Because We Care
At RavenStoneUSA, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
How It Works
Items usually ship within 2-4 days. All items are guaranteed to ship within 7 days.
Custom or large orders may take longer to process, and any delays will be communicated.
FREE first class shipping is included with each order.
Please note, USPS can often become delayed. As shipping delays are out of my control, please allow 1 month for missing items to arrive to their destination.
To ensure timely, guaranteed delivery with insurance, please upgrade to priority shipping checkout.
Returns and Refunds
How It Works
I want each of my customers to have a fantastic experience!
If you are unhappy for any reason, please reach out to me directly, so I can rectify the situation to the best of my ability.
Returns are accepted for any non-custom order, within 2 weeks. Customer is responsible for shipping costs.
Warranty at RavenStoneUSA
Please contact us, if there is any issues with you order, within 1 month.